This is a remote position.
What to Expect
• Respond to “Where is my order?” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service
Capabilities of Top Performing Agents
• Have agents that are fluent, both written and verbal, in English
• Demonstrate a proven ability to deal with challenging customers and situations
• Are confident in their ability to achieve metrics
• Build and maintain strong working relationships through exceptional communication
• Provide proven problem-solving capabilities to deliver practical solutions
• Expertly navigate the Internet and demonstrate a working
• knowledge of Microsoft Office programs such as Outlook, Excel, and Word
• Type 25+ words per minute
• Demonstrate a working knowledge of a variety of sports and outdoor activities
• Have previous customer service experience within a call-handling environment
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
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