STAFF SERVICES MANAGER I Job at Department of Social Services, United States

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  • Department of Social Services
  • United States

Job Description

Job Description and Duties

The Border Operations Section (BOS) California Department of Social Services (CDSS) is seeking a Staff Services Manager I specialist (SSMI) who can research policies and provide policy analysis. They will possess excellent written and oral communication skills. They will be responsible for preparing memos, talking points, and briefing materials for use in various leadership discussions, including briefings for the Governor's Office. They will lead efforts in responding to FEMA's requests for Information. Ensure timely coordination with local and non-profit partners through requests for Information, site visits, site audits and provide technical assistance.

By assessing alignment with CDSS objectives, identifying training needs, and addressing safety and security issues, this position will help maintain operational efficiency and compliance. The SSM I Specialist will also play a critical role in coordinating with Cal OES on emergency management and hazard mitigation for non-profits, issuing operational updates to internal units and tracking changes in federal funding awards. Their expertise will be vital in supporting the Grants-Finance Unit in recommending future state investments and ensuring optimal use of both state and federal funding.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief .

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov For guidance on applying for a state job, visit . 

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You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

A Statement of Qualifications (SOQ) containing no more than two (2) pages answering the below questions must accompany your application. Resumes and/or cover letters will not be accepted in lieu of a SOQ. Applications without a complete SOQ will not be considered.

1. Explain the research process, from formulating a research question to presenting your findings?

2. Describe a complex problem you solved using your analytical skill?

a. What was the problem?

b. What skills did you use?

c. what was the outcome?

3. Describe a research project you're particularly proud of and explain why.

This position is designated under the Conflict of  Interest Code.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/25/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services

California Department of Social Services

Attn: Classification & Pay Unit

P.O.Box 944243

Sacramento , CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services

California Department of Social Services

Classification & Pay Unit

744 P Street, MS 8-15-58

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

TRANSPORTATION REIMBURSEMENT

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Kellie Oosterman
(916) 203-6954
kellie.oosterman@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable for additional information on the length and percentage of reductions.

Job Tags

Permanent employment, Full time, Temporary work, Work at office, Local area,

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