Job Description

The Field Services Coordinator manages the property side of operations. You handle onsite logistics, coordinate with cleaners and vendors, and step in for issues that can’t be solved remotely. This role also works directly with property owners on maintenance, repairs, and operational concerns, balancing responsibilities with the Guest Experience Coordinator to keep both sides of the business covered.

Mission

Keep operations, properties, and teams running smoothly by managing onsite needs, maintaining inventory, overseeing lead cleaners, and working with owners to resolve property issues. The goal is strong communication, clear escalation, and reliable follow-through.

Core Responsibilities

Cleaner & Vendor Management

• Oversee lead cleaners and confirm properties meet Yellow Door standards.

• Coordinate vendor access, timing, and follow-through.

• Support scheduling, inventory needs, and field accountability.

Logistics & Onsite Support

• Be present during high-risk turns, VIP stays, or problem properties.

• Handle urgent issues: lockouts, supply runs, damages, or guest complaints.

• Manage real-time service recovery and escalate only when necessary.

Inventory Management

• Maintain property and shared inventory in tandem with the team leads.

• Ensure supplies are stocked, tracked, delivered, and stored where needed.

• Flag recurring issues and help refine stocking and inventory systems.

Property & Owner Support

• Communicate with owners about property needs, repairs, and maintenance.

• Coordinate upgrades, emergency services, or vendor scheduling on behalf of owners.

• Follow through on owner requests, ensuring tasks are completed and documented.

Systems & Reporting

• Act as the central hub for issues, connecting the right people to the right problems.

• Maintain accurate notes, logs, and updates so the whole team has visibility.

• Track KPIs and budget impacts related to cleaners, vendors, and inventory; escalate trends or cost concerns appropriately.

• Share field insights that highlight recurring issues and help refine processes.

• Ensure information flows smoothly between field, owners, vendors, and remote staff.

What Success Looks Like

Properties are consistently ready on time, with issues addressed before they escalate. Cleaners and vendors perform reliably, inventory is stocked without last-minute scrambles, and property owners receive proactive updates with clear follow-through. Costs and KPIs are monitored, and concerns are escalated early to protect budgets and standards. You act as the hub that connects the right people to the right problems, keeping information flowing and responsibilities clear. Because of your oversight, operations run predictably, owners feel supported, and the team performs at a higher level.

Job Tags

Similar Jobs