Front Desk Agent Holiday Inn Southridge Job at VP Management, Charleston, WV

UlI2QmNYTnRyRlc2ZWEyLzVlaUhHK050dmc9PQ==
  • VP Management
  • Charleston, WV

Job Description

Full Job Description The shift we are hiring for is a second and third shift split. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
Job Type: Full-time Pay: From $12.00 per hour plus monthly bonus if goals are met. Schedule:
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Job Tags

Hourly pay, Full time, Work experience placement, Monday to Friday, Shift work, Night shift, Weekend work,

Similar Jobs

Solstice at East Amherst

Dishwasher - 24-32 hours weekly Job at Solstice at East Amherst

 ...and culture that recognizes their value in providing excellent experiences for our residents. We offer rewarding career opportunities...  ...payday ~ Flexible scheduling options with full-time and part-time hours ~ Paid time off and Holidays (full-time) ~ Comprehensive... 

EagleCare LLC

Weekend Receptionist Job at EagleCare LLC

 ...Weekend Receptionist Opportunity at Ben Hur Health & Rehab Saturday/Sunday The Receptionist serves as the first point of contact...  ...ability to manage a multi-line phone system. Mail handling, data entry, filing and recording keeping. Supportive Presence:... 

Trinity Health

Pharmacist Job at Trinity Health

 ...Part time**Shift:**Evening Shift**Description:**+ Clinical pharmacists are responsible for optimizing pharmacotherapy regimens,...  ...healthcare professionals.2. A high level of analytic ability to research and evaluate drug information, interpret patient specific information... 

Chief O'Neill's Pub & Restaurant

Waiter / Waitress Job at Chief O'Neill's Pub & Restaurant

FULL SERVICE RESTAURANT WAITSTAFF: An excellent opportunity for organized, self-motivated, team-oriented service and sales professionals with minimum 4 years of full-service restaurant experience. We are seeking sharp service professionals to provide an excellent experience...

The VET Recruiter

Veterinary Practice Manager Job at The VET Recruiter

 ...Veterinary Practice Manager Denver Our client is seeking an experience Veterinary Practice Manager for its hospital Denver, CO.The VPM is a leader and an integral member of the veterinary hospital management team. The VPM partners with the Managing Veterinarian to provide...