Job Description

ESSENTIAL FUNCTIONS:
DMV Processing
• Release titles to Members upon loan payoff.
• Perform basic file maintenance on Members accounts as needed.
• Submit all vehicle/vessel title documents to DMV to ensure RCU is lienholder for secured loans.
• File Uniform Commercial Codes (UCC) with Secretary of State on collateral as required.
• Reconcile DMV refunds and receipts after completion of processing.
• Maintain paperless title system to ensure all pending liens and errors are completed and correct.
• Obtain California Vehicle Record (CVR) reports for staff as requested.
• Order all DMV forms for departments and branches as needed.
• Track titles from other institutions on all refinanced loans to ensure proper lienholder.
• Return titles to Members when received in error from another financial institution.

Member/Team Member Support
• Provide exceptional service to all Members, volunteers, internal team members, and service providers.
• Ensure confidentiality and safeguard sensitive Member information.
• Research and resolve Member and team member concerns as directed.
• Represent RCU in a courteous and professional manner at all times.
• Supply Members with accurate information regarding loan products and services.
• Supply branch staff with support to assist in resolution of DMV issues.
• Provide general assistance to management in completing tasks and projects.
• Compose and type letters, memos, e-mails, and reports for staff as needed.

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