Job Description

Job Description and Duties

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Under the direction of the Information Technology Manager I, the Information Technology Specialist I (ITS I) provides leadership and technical expertise in performing a wide variety of tasks requiring innovative problem solving within broadly stated and non-specific guidelines at the Richmond Laboratory Campus of the CDPH.  

The ITS I works independently on assignments and leads teams to complete all tasks for providing client services. The ITS I supports the day-to-day operation and maintenance of all information technology (IT) hardware, software, and peripherals. This includes overall installation, maintenance, and administration of IT resources in support of a centralized IT environment. 

The ITS I acts as a project leader, implementer, or technical specialist in support of complex technology systems, including teleprocessing networks, that may affect a large number of people on a long-term basis.  The ITS I triages IT help desk tickets as a technical lead.  The ITS l prioritizes and assigns first-level support requests to team members, assists with resolution of first level support tickets, handles second-level support tickets, and elevates issues to higher-level support staff when appropriate.  

The ITS I establishes effective working relationships and collaborations with diverse technical and non-technical staff and management at local, state, and federal agencies. The ITS l collaborates with program staff members, customers, IT professionals, management, and other stakeholders to support and manage requirements gathering, design, development, testing, integration, implementation, production support, and maintenance of new and current systems.

Travel to local bay area district offices and to LABs supported by the Richmond Operations Services Section, up to 10%, is required. Travel may include overnight stay(s).

“Upon appointment to this position in Contra Costa County, employees shall receive a 5 percent pay differential. If an employee transfers out of an eligible location or classification, the differential shall be rescinded.”

You will find additional information about the job in the .

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions,  hours worked per week , and  start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control #(491497)  and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application . Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email  apply@cdph.ca.gov  for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or,  a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• A bility to provide analysis and solutions for problems and opportunities
• Experience and training in providing customer service
• Experience in triaging help desk tickets
• Experience in troubleshooting and supporting desktop, peripherals, networks, and printers
• Experience in: Anti-Virus & Malware Diagnostics and Remediation; Anti-Virus & Malware Diagnostics and Remediation; Desktop Imaging, Deployment, and Patching; Administrating Network User Accounts, Groups, and Security Permissions; User support for accessing and using network resources, including remote access; Configuring and Using SharePoint sites; Smart-Phone Configuration & Support; Video Conferencing Support; Application Installation, Configuration and Trouble-Shooting; Developing and Documenting Procedures; Developing, Testing, and Documenting Scripts; Training and Mentoring Technical Staff and End-Users; and Emergency Operations Center support.
• Experience eliciting and documenting business requirements
• Experience testing applications, including user acceptance testing
• Effective communication skills, both verbal and written
• Ability to develop and maintain effective and cooperative working relationships across all levels of government
• Ability to collaborate effectively with a variety of stakeholders
• Ability to work independently
• Ability to lead a team to complete tasks
• Ability to plan and work under pressure to meet work demands
• Ability to adapt to changing priorities

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ)

PLEASE NOTE: Resumes, letters, Supplemental Questionnaires, transcripts, degrees, your state application, cover letters, and other materials will not take the place of the SOQ. Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ may be rejected.

Statement of Qualifications Instructions:

Please provide a one-page Statement of Qualifications (SOQ) outlining how your education and experience address the duties outlined in the duty statement as well as the desirable qualifications listed within this job posting.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please see Statement of Qualifications instructions below at end of posting . Any applications received that do not provide a written response to the SOQ will not be scored/reviewe d.

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