Our client located in Las Vegas is looking for Customer Service Representatives-Bilingual Spanish/English . This is a Full Time, Permanent position.
Duties and Responsibilities:
· Provide excellent customer service to clients via Inbound calls, Email and/or Chat
· Assist clients in learning and solving problems.
· Document all client interactions promptly and accurately.
· Follow up on resolutions with emails and/or customer callbacks.
· Work within team to find solutions and alternative options.
· Respond promptly to emails and voicemails from external and internal clients.
· Maintain/update assured reports and call logs.
Requirements:
· High School Diploma; or equivalent combination of education and experience.
· Must be fluent in oral and written Spanish/English.
· Customer service experience required.
· Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).
We thank all applicants for their interest; however only those selected for an interview will be contacted.
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