Job Description

Clinical Assistant

Concord, NC

Carolina’s Hometown Respiratory is currently seeking a full-time Clinical Assistant for our Concord, North Carolina location. In this role, you will be responsible for scheduling customers for appointments pertaining to Positive Airway Pressure (PAP) therapy devices, meet with customers for instruction on function, use and maintenance of PAP therapy devices and supplies.

What we can offer YOU:

• Group Health
• Dental and Vision
• Basic and Voluntary Life & AD&D Insurance
• Paid Vacations
• Paid Holidays
• 48 flex hours/year
• Company Party and appreciation dinners
• Matched 401(k) Retirement plan
• Pay: Starting at $16-$19 per hour, offer dependent on experience 

Schedule:

• Monday through Friday
• 8 AM – 5 PM

The right candidate will have:

• High School diploma or GED
• Previous experience working in an office, medical office is a plus
• Clean drug screen and background check

Our Clinical Assistant will:

• Interact with customers of all ages in person, via phone, mail, email and fax
• Utilize data management systems to store, retrieve and prompt procurement of PAP users’ data
• Schedule deliveries, pick-ups, discontinuances, maintenances or service calls
• Speak with dissatisfied customers and coordinates the correction of the complaint and ensures service recovery. Recommend corrective services to adjust customer complaints
• Communicate with referral offices and Account Executives on PAP users’ status’ and required documentation
• Contact customers to arrange delivery of settings-change media, oximeters and supplies, and retrieval of data media
• Compile PAP users’ data for billing purposes
• Conduct research, compiles and types statistical reports.
• Make copies of correspondence or other printed materials
• Order and maintain supplies

Does this sound like the position for you? Apply with a current resume today!

We are Carolina's HomeTown Respiratory, the largest independent provider of the equipment and supplies designed for the treatment of sleep apnea in the Charlotte area with 16 years of experience.

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