Job Description

As a Catering Manager , here are the Key Results we are looking for:

Result 1: Effectively create, execute, and fulfill catering orders with excellence

Fulfill every catering order with the Chick-fil-A standard of operational excellence: taste, order accuracy, timeliness, attentive & courteous service. Responsibilities include:

• Effectively create and execute sales strategies that effectively reach the sales goals
• Build a monthly and quarterly sales plan to include but not limited to: sales goal for pickup catering, sales goal for delivery catering, ADPs, marketing, giveaways, visiting existing accounts, visiting potential clients to build relationships, attending community events as needed, etc.
• Consult marketing resources to build sales plan for catering sales
• Work with the Marketing Manager to create and implement any necessary marketing resources
• Once a catering order has been received:
• Coordinate with BOH staff and the Throughput Director to ensure correct inventory and appropriate BOH leadership for timely execution
• Coordinate with the kitchen team for smooth operations and support
• Input catering orders accurately into the system through the Catering Management tool or, when needed, directly into the POS. Ensure all order directions are input according to Pathway procedures
• Complete all set-up and preparation for each catering order: boxes, utensils, sauces, bags, etc., according to Pathway procedures
• Have the TMS bags ready for kitchen to load
• Execute cleaning schedule for TMS, and repair broken TMS equipment
• Deliver catering orders, or direct team members to execute delivery according to Pathway procedures
• Ensure all pickup orders are carried out to the guest’s car
• Ensure all deliveries arrive 5 minutes early to their destination
• Put all catering-related items away upon return to the store
• Tender the catering payment prior to delivery
• Create and refine any systems or processes to improve our catering service in conjunction with the Operations Director and the Director of Sales and Brand Growth
• Communicate with the Director of Financial Stewardship prior to authorizing POs or TBCs
• CC the Director of Financial Stewardship in all emails regarding any payment information
• Responsible for answering the catering phone during non-peak hours and calling guests back after peak hours

Measurable Goals:

• 100% accuracy for all catering orders, Pickup and Delivery
• Achieve monthly catering sales goal set in conjunction with the Director of Sales and Brand Growth
• 100% of accounts are paid by end of month
• All phone calls are answered or called back within 1 business day

Result 2: Be an ambassador for the Chick-fil-A culture with every interaction

Whether interacting internally with CFA Team Members or externally with our Guests, foster and protect our reputation for remarkable service.

• Practice the “Core 4” always, with team members and guests
• Remain attentive and courteous to our guests' needs
• Look for opportunities to deliver 2nd Mile Service, and ensure the team is coached to deliver second mile service to catering guests
• Resolve guest or account concerns, complaints, or issues promptly, competently, and courteously
• Deliver a remarkable experience through phone and email communications

Who best serves as a Catering Manager? Someone who:

• Is highly organized
• Has a strong sense of ownership
• Follows through on tasks to completion
• Pays attention to the details
• Takes initiative
• Is a problem solver
• Likes to interact with people
• Is personable
• Can provide competent, professional, and remarkable guest service
• Is physically able to manage the set-up and delivery of catering orders

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Tags

Similar Jobs